For Members Who Tried TO GET Credit
Hi everyone. For those known members who had a different experience to normal for this reason issue, we’re now going to be sending a few text messages to handle that experience. For all those associates who attemptedto buy a goodybag, but had to use credit instead because they natural in a position to, we’ll be reimbursing them with their credit balance directly. For members who tried to buy credit, and ended up with multiple top ups, we’re inviting these to talk to the agent team if they wish to have it reimbursed to their card.
We’re not doing a blanket reimbursement in that case because we know some people would like to keep it on their account to use in future. In either case, these members will get a text message directly to their giffgaff mobile phone to let them know in greater detail what’s directly highly relevant to them. We’ve been monitoring this example very closely and we are happy to inform you that this issue is now completely solved and the mistake identified and a fix implemented.
Should you have a person case and you also think it could be related to the then please post it in our help section and our community people with help you solve it and give you the best advice. We are experiencing some unexpected behaviour and in order to repair this we’d to put out website on outage. Which means that the known people will be unable to gain access to the giffgaff website and its services.
Sorry for any inconvenience this may cause, and we’ll keep you updated as even as we get more info soon. We are sorry for the inconvenience this may be leading to a desire to have the issue resolved at the earliest opportunity. We are currently experiencing issues on transactional services. This implies our major services (detailed above) are not being processed. However, associates have the ability to access the city and their account details still. Call, texts and data are not impacted by this event.
We are sorry for the trouble this might be leading to a hope to have the issue resolved as soon as possible. The team has discovered and implemented the fix. The giffgaff website is currently online backup and services should be running normally. We will work although backlog of top-ups that occurred between when the problem started so when the site was placed on outage. The team will be monitoring the services closely although night to ensure each of them run as smoothly as possible and we will offer you another update each day. We really appreciate all the persistence you show and apologise for just about any inconvenience it has caused.
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Hi everyone. For all those members who acquired a different experience on track because of this concern, we’re now heading to be sending a few communications to address that experience. For those members who attempted to buy a goodybag, but had to use credit instead because they natural in a position to, we’ll be reimbursing them directly to their credit balance.
For members who tried to buy credit, and ended up with multiple top ups, we’re appealing them to talk to the agent team if they wish to have it reimbursed with their card. We’re not performing a blanket reimbursement if so because we know some people would like to keep it on their account to use in future.
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